Toile Newsletter 2011 – Editor’s Notes
Aside from the usual array of new linen introductions at both the NYIGF in New York and the Maison&Objet in Paris, the real buzz was on the changing demographics of the luxury consumer and their changing habits. The implication here is that there has been a downward shift in the median age of buyers. Is this the case?
Younger clients have clearly different consumer behavior and are completely integrated with technology. This new way of communicating impacts us all. The internet has opened up the world of design and the access to products is unprecedented. As retailers and designers in home décor, the need to adapt web based outreach is more important than ever. The younger consumer is looking for brands that offer consistency and value , while also delivering on social responsibility.
As Sferra’s Mr. Schneider states, the new consumer is more inquisitive than ever. They want to know all about a product and to share and discuss with their friends. Friends opinions count, and they also want it fast.They are concerned about the environment, they want product knowledge they will do the research. Brand is important but more for what it represents in terms of price quality ratio and price is not always the deciding factor. But service and experience are.
This presents opportunities as well as challenges. Understanding Social media and how it can impact your business is vital for tomorrow’s success.
This article also appeared in the Toile Newsletter, Fall 2011



